MILKLAB’s Sensations Promotion

TRADE PROMOTION ONLY: This Promotion is open to selected cafes who stock the Promoter’s MILKLAB products.

Promotion: MILKLAB Sensations

Promoter: Noumi Trading Pty Ltd (ABN 36 614 863 286) of 8A Williamson Road, Ingleburn NSW 2565

Promotion Type: Game of Chance

Promotion Period: The promotion starts at 10:00AM AEST on 1 June 2025 and ends at 5:00PM AEST on 30 September 2025 (Promotional Period).

The Promotional Period is subject to change at the Promoter’s discretion and all changes will be notified on the Promoter’s website: www.noumi.com.au and/or www.milklabco.com  

Permit No: Authorised under permit number:

1. ACT TP 25/01418

2. SA [TBA]

Prize and Prize Pool: The Travel Prize is a 5-day trip including 4 nights’ of accommodation and flights to Bali, Indonesia for two persons, provided by the Promoter to the winning Café’s nominees (Prize Winners). The total Prize Pool is valued at AU$9,500.00.*

The Prize Details are provided in Schedule 1 of the Terms and Conditions.  

*The Prize Pool value is subject to variation including but not limited to changes in flight and accommodation prices, holiday periods, merchant, market and exchange rate fluctuations.

Entry Restrictions: The Promotion is only open to registered café businesses within Australia, who stock one or more of the Promoter’s MILKLAB dairy and/or plant-based beverages (a “Participating Café”). Delivery address for any Prize must be in Australia.

Entrants entering the Promotion on behalf of a registered café business must ensure the consent of an authorized business owner and/or manager is obtained prior to entry. Entrants that do not have the necessary authorization by senior café management to enter the Promotion will be considered ineligible.

Employees of the Promoter and their family members are ineligible to enter this Promotion.

“Employees” means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.

The Promoter is responsible for determining whether a person is eligible to enter in its absolute discretion.

How to Participate: To participate in the Promotion, the Participating Café must, within the Promotional Period:

1. Successfully complete and submit the registration form by scanning the QR code available on the MILKLAB® Sensations flyer (Registration Form) to receive a Café Kit* from the Promoter; and

2. Create one or more Instagram social media post or reel (IG Post) on the Participating Café’s official Instagram account in accordance with the requirements below.

Requirements for IG Post:

• Must display one drink from the recipes provided in the Café Kit; and

• Must utilise a MILKLAB product; and  

• Must include the tag #milklabsensations

Entrants can enter the Promotion once only. Multiple entries are not permitted.

*the Café Kit will be issued by the Promoter once the registration form is successfully complete and the Promoter has confirmed the Participating Café is an eligible entrant in accordance with these Terms and conditions. The Café Kit will include recipe cards and other MILKLAB promotional material.  

Prize Draw: This promotion is a game of chance. One (1) entry will be drawn at random from all entries. The first valid entry will win the Prize.

The draw will take place on or around 5:00PM on 3 October 2025 by the Promoter at 8A Williamson Rd, Ingleburn NSW 2565.

Winner Notification: The Promoter will notify the winner via email (at the email address provided in the Registration Form),  within fourteen (14) days of the draw (Initial Notification). The Promoter will also publish on its website the last name, first initial and postcode of the Prize Winners within 30 days of the draw.

Prize Claim: The winner must within fourteen (14) days of Initial Notification;

i. accept the prize by confirming their residential address, Participating Café address, email and/or phone number; and

ii. provide the full names, email and/or phone number of the two nominated Prize Winners (recipients of the Travel Prize) to the Promoter.

Prize Delivery: On receipt of the details of the nominated Prize Winners, the Promoter will book flights and    accommodation in accordance with Clause 26(c) of the Terms and Conditions.

Claim Process and Unclaimed Prizes: To claim the prize, the winner must respond to the Promoter’s message or email, with their full name , residential address, Participating Café address, email and/or phone within 14 days of being notified they have won and nominate (2) two Prize Winners. PO Boxes will not be accepted.

If the winner fails to respond to the Promoter within 14 days of notification of winning and does not nominate two (2) Prize Winners, they will be deemed ineligible, and a new entrant will be chosen by the Promoter at its sole discretion.

A second chance draw will be held for the Prize if not claimed by 1 November 2025 or where a winner drawn is not eligible to participate under these Terms and Conditions (Unclaimed Prize Draw).

The Promoter will conduct the Unclaimed Prize Draw on or around 12:00PM 1 November 2025 at 8A Williamson Road, Ingleburn NSW 2565.

All eligible entrants (with the exception of the Prize Winners) will be included in the Unclaimed Prize Draw. The manner in which the Unclaimed Prize Draw is carried out (and the requirements for notification of winners and eligibility for collecting Prizes in any Unclaimed Prize Draw will be the same as those that apply to the original draw that is to be held.  

The last name, first initial and postcode of the Prize Winners will be published on the Promoter’s website within 30 days of the Unclaimed Prize Draw.

SCHEDULE 1 – Prize Details & Delivery

Refer to below and the Full Terms and Conditions for Travel Prize details and conditions.

Inclusions

• Any of the inclusions below can be void in the case of events outside of the Promoter’s control (including but not exclusively, flights cancellation by the airline with no reschedule, natural disaster, wet weather impacting itinerary, local unrest and/or Prize Winners’s cancellation).

• Economy flights for two (2) persons (the Prize Winners), including carbon offset if made available by the selected airline.

• Departing Flights from Sydney, Brisbane, Perth or Melbourne (at Prize Winners’s option)

• Economy Returning flights for two (2) persons from Gusti Ngurah Rai International Airport/Denpasar International Airport.

• Minimum of four nights’ accommodation in Bali, Indonesia. Flexible locations depending on the trip’s itinerary.

• The trip will take place during or around December 2025.

• Dates to be determined by the Promoter, however at least three-months notice will be provided to the Prize Winners prior to the departure date.

Exclusions

• Sustenance whilst in Bali.

• Local transport for the purpose of the trip.

• Medical expenses

• Private entertainment.

• Transport for private tourism.

• Any additional free entertainment and/or alcoholic drinks are at the discretion of the hosts in Bali.

• Travel insurance is required and is the responsibility of the Prize Winners to obtain coverage from the departure date until the date of return. Policy must be provided to the Promoter prior to departure.

• The Promotor will not be held responsible for costs incurred for injury or illness or other losses incurred during travel period unless such injury or loss is caused by the Promoter’s breach of duty of care and/or negligence.

Other Information

• The Promoter will not be held responsible for costs incurred for injury or illness or other losses incurred during travel period unless such injury or loss is caused by the Promoter’s breach of duty of care and/or negligence.

Prize Winners’s Requirements

• The Prize Winners acknowledges and will consider advice provided by the Australian Government with respect to travel to Bali.

• The Prize Winners will at their own expense obtain travel insurance for the full duration of travel and supply policy details to the Promoter prior to departure.

• The Prize Winners commits to always following the Promoter and/or the organiser’s safety instructions, including but not exclusively, meeting points, curfews, and off limit areas.

• The Prize Winners is responsible for obtaining any required entry permits, visas or other entry document from the Indonesian government.

• The Promoter will not be held responsible for any loss or cancellation in the event that the Prize Winners is unable to obtain any entry permit, visa or other required entry document.

FULL TERMS AND CONDITIONS – MILKLAB Sensations

1. The details above (Competition Rules) and the following clauses collectively form the terms and conditions of the Promotion (Terms and Conditions).

2. The promoter of this competition is Noumi Trading Pty Ltd ACN 614 863 286 of 8A Williamson Road, Ingleburn NSW 2565 (Promoter).

3. All dollar values are in Australian dollar currency.

4. Promotional Period: The Promotion commences at 10:00AM AEST on 1 June 2025 and ends at 5:00PM AEST on 30 September 2025 (Promotional Period).

5. Each Entrant is responsible for ensuring their familiarity with the Terms and Conditions at the time of participation. Participation in this competition is deemed acceptance of these Terms and Conditions. The Promoter’s decision not to enforce a specific restriction (whether communicated to an Entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.

6. The Promoter’s decision in relation to any aspect of the Terms and Conditions and/or the Promotion is final and binding on every person who participates. No correspondence will be entered into in relation to the Promoter's decision.

7. This is a game of chance and skill plays no part in determining the winner(s).

8. The Promotion is not valid in conjunction with any other offer.

9. Entrants can only participate in the Promotion in their own name or their own business name. Entrants who enter using multiple aliases (e.g. multiple names) will be disqualified.

10. The Promotion may be extended at the Promoter's absolute discretion.

11. All Entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person’s ineligibility or breach of these Terms and Conditions after the Promoter has awarded a Prize to the ineligible person. Payment of the Prize value to the Promoter may be required by the Promoter if this occurs.

12. Winners are responsible for ensuring their correct personal information and contact email address are provided to the Promoter and any updated details are notified to the Promoter as soon as practicable. The Promoter accepts no responsibility should an Entrant fail to receive their Prize because of a failure to notify the Promoter of correct details or of a change to their details, or for providing invalid information.

13. The Promoter does not warrant that third party service providers including, without limitation, social media providers necessary for the Promotion will be available or any/all Participating Products will be available at all times during the Promotion Period.

14. Any costs associated with accessing third party services providers including, without limitation, social media platforms are the Entrant’s responsibility and may be dependent on the internet service provider used.

15. The Promoter may, in its reasonable discretion, declare any Entrant or winner invalid and/or reclaim a Prize if the Entrant/winner:

(a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another Entrant or potential Entrant of, or anyone else associated with, this Promotion.

(b) submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process; or

(c) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter's goodwill or reputation.

16. The Promoter reserves the right, at any time, to verify the validity of entries and Entrants (including, without limitation, an Entrant’s identity, age and place of residence). Errors and omissions may be accepted or rejected at the Promoter's reasonable discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

17. Entries and/or competition registrations must not contain any material which is, in the opinion of the Promoter, offensive, insulting, defamatory, inappropriate, obscene, unsuitable, scandalous, infringing content, rude or otherwise objectionable. The Promoter reserves the right, in its sole discretion, to reject any entries which do not comply with these Terms and Conditions and will not provide any notification nor reasons for rejection. Entries that do not comply with these Terms and Conditions of entry will be deemed invalid and are not eligible to win.

18. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its reasonable discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to any directions from any relevant authority.

19. It is a condition of accepting the Prize that the Entrant must comply with all the conditions of use of the Prize. The Entrant may be required to (at the Promoter’s discretion) sign any legal documentation as and in the form required by the Promoter in their reasonable discretion, including but not limited to a legal release and indemnity form. The Prize must be taken and used as stated and no compensation will be payable if an individual is unable to use the Prize as stated.

20. The Promoter may communicate or advertise this Promotion via social medial platforms (Platforms) including, without limitation, Facebook, TikTok and Instagram. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with these Platforms. Entrants are providing their information to the Promoter and not to the Platforms.

21. If a Prize is unavailable for any reason, the Promoter reserves the right to substitute another Prize of equal or greater value for that Prize, or element of it, subject to the approval of any relevant authority (where applicable).

22. The Prize is subject to availability, not transferable and not exchangeable for cash.

23. Entrants are advised that tax implications may arise from accepting the Prize and they should seek independent financial advice prior to acceptance of that Prize.

24. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees).

25. Prize Pool: There is 1 Travel Prize in total, as follows:

• 1 x Travel Prize • AUD $9,500.00* (approximate value)

• Total Prize Pool • AUD $9,500.00

26. Travel Prize

(a) The Promoter for the Travel Prize is Noumi Trading Pty Ltd (ABN 36 614 863 286) of 8A Williamson Road, Ingleburn NSW 2565.

(b) Refer to Schedule 1 – Prize Delivery and Details for full breakdown of travel prize, inclusions and exclusions.  Depending on the departure city (Sydney, Brisbane, Perth or Melbourne), the travel prize is valued at approximately AUD $9,500.00 (including GST) per the Expedia 2025 trip cost available on 20  May 2025. *Prices published are subject to change without notice due to merchant, market and exchange rate fluctuations.  

(c) The Promoter will provide at least three (3) months’ notice to the winner of the departure date and exact travel period in 2025. The winner must be prepared to depart on the date specified by the Promoter. The travel date notified by the Promoter is subject to change without notice, and the Travel Prize will be forfeited if the winner cannot travel during the travel period specified by the Promoter.

(d) There can be no changes to travel arrangements once tickets have been issued or accommodation bookings once the reservation is confirmed.

(e) Unless expressly stated in these Terms and Conditions, all other expenses are the responsibility of the winner, including but not limited to current passports, visas, meals , spending money, transport to and from departure and arrival ports, transfers, drinks, incidentals, mini-bar, laundry, room service, telephone calls, activities, gratuities, service charges, travel insurance, pre and post accommodation, optional activities or excursions and all other ancillary costs. A credit card imprint or cash deposit may be required from the winner at check-in to the hotel for all incidental charges.

(f) By entering this competition and collecting the Travel Prize, the winner acknowledges and accepts that driving, travel and any other activities comprising the Travel Prize are inherently dangerous and may result in death, injury, incapacity, damage to property or other losses. The Promoter is not responsible for any Force Majeure, such as adverse weather conditions or industrial action or civil commotion that may occur whilst the Prize Winners are traveling. The Prize Winner is responsible for enquiring about local issues and conditions at destinations before travel. The Prize Winners may be required to sign an indemnity as a condition of acceptance of the prize. Failure to return any signed releases and indemnities may result in the entitlement to the Travel Prize being forfeited and the Promoter does not guarantee that the winner will enjoy the Travel Prize or be suited to the type of Travel Prize offered.

(g) Travel arrangements to and from the winner's home and their nearest capital city airport do not form part of the prize unless expressly stated in these terms & conditions and are the responsibility of the winner. The Travel Prize cannot be used as part payment for another airfare package. Flights and accommodation are subject to availability when booking and cannot be exchanged for other destinations.

(h) If, for any reason whatsoever, a winner does not take an element of the Travel Prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winner, and cash will not be awarded in lieu of that element of the prize.

(i) Compliance with any health or other government requirements is the responsibility of the Prize Winners. The Travel Prize will be subject to a carrier's general conditions of carriage. The Promoter and/or the carrier do not represent the safety, conditions or other issues that may exist at any destination. International travel advice can be obtained from various sources, including local government, local consular offices and the website of the Australian Department of Foreign Affairs and Trade at www.smartraveller.gov.au.  Prizes for travel for a particular event or attraction must be taken to coincide with the event or the times and dates during which the attraction is available.

(j) Travel insurance is not included in the Travel Prize and must be obtained by the winner before departure and provided to the Promoter upon request. The Promoter will determine in its sole discretion, acting reasonably, whether the travel insurance is acceptable for the purposes of the Travel Prize. A winner who does not obtain the appropriate travel insurance (as determined by the Promoter) before departure, forfeits the Travel Prize and no substitute will be provided.

(k) Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its' officers, employees and agents) excludes all liability for any loss (including, without limitation, indirect, special or consequential loss or loss of profits or opportunity), expense, damage, personal injury or death which is suffered or sustained in connection with the Travel Prize, except:

(a) To the extent caused by the Promoter; and

(b) for any liability which cannot be excluded by including the Non-Excludable guarantees.

(l) The Travel Prize is subject to availability at the time of booking. The Promoter is not responsible for any cancellation, delay or rescheduling of flights, and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the winner.

(m) In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with providing the Travel Prize on the dates and in the manner described in these Terms and Conditions , including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, flight cancellations with no reschedule, wet weather impacting itinerary, the Promoter may, in its absolute discretion, cancel the Travel Prize in whole, subject to approval of the relevant authorities (where applicable). If cancelled pursuant to this clause, no substitute will be offered.

(n) It is a condition of accepting the Travel Prize that the winner must comply with all the conditions of the Promoter’s requirements. The Travel Prize must be taken as stated by the Promoter and no compensation will be payable, or substitute will be offered, if a winner is unable to use the Travel Prize as stated, or if the winner, for whatever reason and howsoever arising, decides to not participate in the Travel Prize.  

27. Winner Notification & Prize Delivery: Winner of the Travel Prize, will be notified no later than 14 business days after draw takes place. Delivery of prizes will occur as per the following table:

Prize Details Delivery Details

Travel Prize • Promoter to provide the winner of the Travel Prize three (3) months’ notice of departure date and itinerary details.  

• Promoter to book flights and accommodation on behalf of the Prize Winnerss with its sole discretion.

28. Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its officers, employees and agents) excludes all liability for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following:

(a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

(b) any theft, unauthorised access or third party interference;

(c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

(d) any variation in prize value to that stated in the Competition Rules and/or the Terms and Conditions;

(e) the completeness, correctness or accuracy of any information provided for the purpose of or in connection with the Promotion,

(f) any tax liability/implications incurred by an Entrant; or

(g) use of a Prize,

except to the extent the Promoter has caused such liability.

29. Any attempt to deliberately undermine the legitimate operation of the Promotion may be a violation of criminal and/or civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.

30. The Promoter reserves the rights to:

(a) terminate, change or otherwise deal with the Promotion at any time in its reasonable discretion without prior notice and/or

(b) amend the terms of the Promotion if all or part of the Promotion and/or terms are or are likely to be considered a breach of any applicable laws or regulations in any of the countries in which the Promotion is run.

31. In participating in the Promotion and accepting the Prize, each winner agrees to participate and co-operate as required in all editorial and marketing activities relating to the Promotion, including, without limitation, being interviewed, photographed and video recorded (Material). Each winner agrees to granting the Promoter a perpetual, non-exclusive, non-revocable, and royalty-free licence to use such Material in all media worldwide, including, without limitation, online social networking sites, and the winner will not be entitled to any fee for such use.

DELIVERY

32. The Promoter will make reasonable efforts to contact the Prize Winners by way of email addresses provided by winners.

33. The Promoter and their associated agencies, and companies associated with this promotion will take no responsibility for the supply of incorrect details as set out in Clause 12 of the Terms and Conditions.

PERSONAL INFORMATION

34. Participation in this Promotion is conditional on providing personal information. This includes names, emails, phone numbers and address. The Promoter may disclose Entrants’ personal information to the Promoter’s contractors and agents to assist in conducting this Promotion and as required, to regulatory authorities.

35. By entering the Promotion, unless otherwise advised, each Entrant also agrees that the Promoter, its employees, related companies and agents, may use personal information provided in any media for future promotional purposes, marketing, publicity, research, profiling purposes without any further reference, payment or other compensation to the Entrant, including sending an Entrant electronic messages and/or telephoning the Entrant.

36. The Promoter will otherwise handle Entrants’ personal information in accordance with its Privacy Policy which can be accessed at https://noumi.com.au/wp-content/uploads/Privacy-Policy.pdf.

37. Entrants consent to the Promoter using their name, likeness, image and/or voice, along with the winning posted image, in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. All entries become the property of the Promoter.

38. Entrants’ details may be used for future promotional and/or marketing activities carried out by the Promoter. Entrants can request not to receive this information by contacting the Promoter or unsubscribing from email communications. The Promoter may continue to provide Entrants with information for an indefinite period unless and until advised otherwise by the Entrant.

39. The Promotion and these Terms and Conditions will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

40. Entrants may request access to their personal information and/or update their personal information or lodge a complaint via the following process:

• To the Promoter and/or Promoter: correspondence by email to privacyofficer@noumi.com.au.

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