Shipping & Returns FAQ

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Do you ship outside of Australia?

Unfortunately, we are currently only able to deliver Australia wide to an Australian address.

We do not dispatch internationally or offer international shipping services.

How much is the shipping fee?

Exact shipping and delivery charges are dependant on where you are located in Australia. You'll be able to review the specific shipping costs at the checkout.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $120.

When will my MILKLAB merch order arrive?

We endeavour to process orders within 1-2 business days. All orders are dispatched from our warehouse in Sydney, Australia via Australia Post. Below delivery times do not include the above fulfilment time.

  • Standard Shipping (2-4 Business Days)
  • Express Shipping (1-2 Business Days)

Please take note that we are only open on weekdays. Any orders placed on Friday afternoon or over the weekend may take an extra 1-2 working days.


Can I exchange an item I've purchased?

Unfortunately we are unable to exchange product so please ensure you make your selections carefully before you process your order.

I received the wrong item, what do I do?

Should you receive any items that you did not order, please contact us via the online contact form giving details of your order.

Do you accept change of mind returns?

Unfortunately, we do not exchange or accept the return of any merch items due to a change of mind.

What's your refund policy for returns?

Whilst we endeavour to ensure customers items are perfect for them before they buy, we understand sometimes returns are necessary. Our returns policy below outlines the criteria for returning goods. Proof of purchase may be required in the case of any faulty or damaged goods received.

Exchange & Returns - Change of Mind

Unfortunately, we do not exchange or accept the return of any merch items due to a change of mind.

Faulty or damaged goods

Items will be considered faulty if they fail to meet the standards of satisfactory quality, purpose, or description. It's important to bear in mind that goods damaged by regular use, accidents, or misuse will not be considered faulty.

If your goods are faulty or damaged, you may return the item back to us within 14 days of receiving your order. Any late returns sent outside this timeframe may be accepted at our discretion.

Head to the contact us page and fill out the form. Ensure you select 'MILKLAB Merch Store Enquiry' for your reason of contact to aid in a speedy resolution. Please provide a photograph of your item/s and/or delivery packaging where relevant.

MILKLAB reserves the right not to offer an exchange, replacement or refund where the item fault is a result of misuse or neglect by you.