PFD Survey Promotion

PROMOTION TERMS & CONDITIONS

Disclaimer: All activities under this program must be conducted transparently, and participants must not misrepresent the nature of the program or the conditions for receiving any reward.

The Promoter reserves the right to modify or terminate the program at any time to ensure ongoing compliance with applicable laws and regulations.

Promotion PFD Survey Promotion

Promoter Noumi Trading Pty Ltd (ACN 614 863 286) of 8A Williamson Road, Ingleburn NSW 2565

Prize Provider La Marzocco (ABN 47 172 359 266) of 14 Underwood Avenue, Botany NSW 2019, Australia

Promotion Type Game of Skill

Promotion Period The promotion starts at 10:00am AEST 1 November 2025 and ends at 5:00pm AEST on 30 November 2025 (Promotional Period).

The Promotional Period is subject to change at the Promoter’s discretion and all changes will be notified on https://www.milklabco.com/

Prize and Prize Pool There is one (1) prize to be won:

- one (1) La Marzocco Linea Mini (RRP AUD $8499).

The total Prize pool is AUD $8499 RRP.

Entry Restrictions The Promotion is only open to registered Australian businesses who are customers of PFD. Delivery address for any Prize must be in Australia.

Employees of the Promoter and/or PFD and their family members are ineligible to enter this Promotion.

“Employees” means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.

The Promoter is responsible for determining whether a person is eligible to enter in its absolute discretion.

How to Participate To participate in the Promotion entrants must, within the Promotion Period:

1. Purchase:

a. MILKLAB Almond; and

b. MILKLAB Oat; and

c. MILKLAB Soy;

in one (1) transaction from PFD Food Services Pty Ltd (ABN 29 006 972 381) (“PFD”); and

2. Successfully complete the 2025 PFD Survey provided to them by PFD; and

3. Explain in 25 words or less, “why do you choose MILKLAB?”

Upon fulfilling the above requirements, Entrants are entered into the Promotion.

Entrants may submit multiple entries; however the Entrant must purchase the above SKUs in a single transaction from PFD for each additional entry submitted.

Determining the winner(s) This promotion is a game of skill. Chance plays no part in determining the winners.

The Entry with the most creative response will be the winner.

The entries will be judged and the winner will be determined at or around 12:30pm on 12 December 2025 by the Promoter at its premises located at 8A Williamson Road, Ingleburn NSW 2565.

The judge(s) of the competition will be a representative/representatives of the Promoter.

Winner Notification  The winners will be contacted via email and phone call.

Unclaimed Prizes If a winner fails to respond to the Promoter within 14 days of notification of winning, they will be deemed ineligible, and a new entrant will be chosen by the Promoter at its sole discretion.

A second chance draw will be held for the Prize if not claimed by 14 days of notification or where a winner drawn is not eligible to participate under these Terms and Conditions (Unclaimed Prize Draw).

The Promoter will conduct the Unclaimed Prize Draw on or around 12:00PM 26 December 2025 at 8A Williamson Road, Ingleburn NSW 2565.

All eligible entrants (with the exception of the relevant prize winner/s) will be included in the Unclaimed Prize Draw. The manner in which the Unclaimed Prize Draw is carried out (and the requirements for notification of winners and eligibility for collecting the Prize in any Unclaimed Prize Draw will be the same as those that apply to the original draw that is to be held.  

The business name and address of the prize winner will be published on the Promoter’s website within 30 days of the Unclaimed Prize Draw.

GENERAL TERMS & CONDITIONS

1. The details above and the following clauses collectively form the terms and conditions of the Promotion (Terms and Conditions).

2. All dollar values are in Australian dollar currency.

3. Each entrant is responsible for ensuring their familiarity with these Terms and Conditions at the time of participation. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.

4. This is a game of skill. Chance plays no part in determining the winner. Each entry will be individually judged, based upon individual creative merit. All entries must be an independent creation by the entrant and free of any claims that they infringe any third-party rights. Entries must not have been published previously and/or have been used to win Prizes in any other competitions.

5. The Promoter’s decision in relation to any aspect of these Term and Conditions and the Promotion is final and binding on every person who participates. No correspondence will be entered into.

6. The Promotion is not valid in conjunction with any other offer.

7. The Promotion may be extended at the Promoter's absolute discretion.

8. Entrants can only participate in the Promotion in their own name. Entrants who enter using multiple aliases (e.g. multiple names) will be disqualified.

9. All entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person’s ineligibility or breach of these Terms and Conditions after the Promoter has awarded a Prize to the ineligible person. Payment of the Prize value to the Promoter may be required by the Promoter if this occurs.

10. Winners are responsible for ensuring their correct personal information and contact email address are provided to the Promoter and the Prize Provider, and any updated details are notified to the Promoter and Prize Provider as soon as practicable. The Promoter accepts no responsibility should an entrant fail to receive their Prize because of a failure to notify the Promoter of correct details or of a change to their details, or for providing invalid information.

11. The Promoter does not warrant that third party service providers including without limitation social media providers necessary for the Promotion will be available.

12. Any costs associated with accessing third party services providers including without limitation social media platforms are the entrant’s responsibility and may be dependent on the internet service provider used.

13. The Promoter may, in its sole discretion, declare any entrant or winner invalid and/or reclaim a Prize if the entrant/winner:

(a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, the Prize Provider, another entrant or potential entrant of, or anyone else associated with, this Promotion.

(b) submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process; or

(c) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter's and/or Prize Provider’s goodwill or reputation.

14. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including, without limitation, an entrant’s identity, age and place of residence). Errors and omissions may be accepted or rejected at the Promoter's absolute discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

15. Entries must not contain any material which is, in the opinion of the Promoter, offensive, insulting, defamatory, inappropriate, obscene, unsuitable, scandalous, infringing content, rude or otherwise objectionable. The Promoter reserves the right, in its sole discretion, to reject any entries which do not comply with these Terms and Conditions and will not provide any notification nor reasons for rejection. Entries that do not comply with these Terms and Conditions of entry will be deemed invalid and are not eligible to win.

16. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to any directions from any relevant authority.

17. It is a condition of accepting the Prize that the entrant must comply with all the conditions of use of the Prize and Prize Providers requirements. The entrant may be required to (at the Promoter’s discretion) sign any legal documentation as and in the form required by the Promoter and/or Prize Provider in their absolute discretion. The Prize must be taken and used as stated and no compensation will be payable if an individual is unable to use the Prize as stated.

18. The Promoter and/or the Prize Provider may communicate or advertise this Promotion via social medial platforms (Platforms) including, without limitation, Facebook, TikTok and Instagram. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with these Platforms. Entrants are providing their information to the Promoter and not to the Platforms. Each entrant completely releases the Platforms from any and all liability.

19. The Prize is subject to availability, not transferable and not exchangeable for cash.

20. If a Prize is unavailable for any reason, the Promoter and/or Prize Provider reserves the right to substitute another Prize of equal or greater value for that Prize, or element of it, subject to the approval of any relevant authority (where applicable).

21. Entrants are advised that tax implications may arise from accepting the Prize and they should seek independent financial advice prior to acceptance of that Prize.

22. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees).

23. Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following:

(a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

(b) any theft, unauthorised access or third party interference;

(c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the    Promoter) due to any reason beyond the reasonable control of the Promoter;

(d) any variation in prize value to that stated in these Terms and Conditions;

(e) the completeness, correctness or accuracy of any information provided for the purpose of or in connection with the Promotion,

(f) any tax liability/implications incurred by an entrant; or

(g) use of a Prize.

24. Any attempt to deliberately undermine the legitimate operation of the Promotion may be a violation of criminal and/or civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.

25. The Promotor reserves the rights to:

(a) terminate, change or otherwise deal with the Promotion at any time it deems appropriate without prior notice and/or

(b) amend the terms of the Promotion if all or part of the Promotion and/or terms are or are likely to be considered a breach of any applicable laws or regulations in any of the countries in which the Promotion is run.

26. In participating in the Promotion and accepting the Prize, each winner agrees to participate and co-operate as required in all editorial and marketing activities relating to the Promotion, including, without limitation, being interviewed, photographed and video recorded (Material). Each winner agrees to granting the Promoter a perpetual, non-exclusive, non-revocable, and royalty-free licence to use such Material in all media worldwide, including, without limitation, online social networking sites, and the winner will not be entitled to any fee for such use.

DELIVERY

27. The Promoter and/or the Prize Provider will make reasonable efforts to deliver Prizes to the addresses provided by winners. The Promoter highly recommends a current residential street address be provided for ease of correspondence and delivery. The Promoter cannot guarantee that any Prizes returned to the Promoter due to non-delivery at the provided address will be re-sent to winners.

28. The Promoter and their associated agencies, and companies associated with this promotion will take no responsibility for Prizes that are damaged, stolen, misdirected or lost in transit.

PERSONAL INFORMATION

29. Participation in this Promotion is conditional on providing personal information. This includes names, emails, phone numbers and address The Promoter may disclose entrants’ personal information to the Prize Provider as well as the Promotor’s contractors and agents to assist in conducting this Promotion and as required, to regulatory authorities.

30. The Promoter will otherwise handle entrants’ personal information in accordance with its Privacy Policy which can be accessed at https://noumi.com.au/wp-content/uploads/Privacy-Policy.pdf.

31. Entrants consent to the Promoter and the Prize Provider using their name, likeness, image and/or voice, along with the winning posted image, in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. All entries become the property of the Promoter.

32. Entrants’ details may be used for future promotional and/or marketing activities carried out by the Promoter and/or the Prize Provider. Entrants can request not to receive this information by contacting the Promoter or Prize Provider or unsubscribing from email communications. The Promoter and/or the Prize Provider may continue to provide entrants with information for an indefinite period unless and until advised otherwise by the entrant.

33. Entrants may request access to their personal information and/or update their personal information or lodge a complaint to the Promoter’s Privacy Officer via the following process:

• For the Promoter:  correspondence by email to privacyofficer@noumi.com.au

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